Frequently Asked Questions

Product FAQs


Will this really satisfy the IRS?

At a minimum, the IRS requires you to log where you go for work. If you use the unit properly, the answer is YES. But as with anything else – garbage in = garbage out. If you take trips to the grocery store during work hours or after pressing the W button, make sure the trip was for work. Remember, this was designed by our CPA’s to help you with your filing needs.


Does it run on battery, or do I have to plug it into my car charger?

As with your phone, MP3 player, or anything else, the unit is battery powered and can be re-charged on your computer or in your car. How long the battery last depends on how much you drive.



HOW LONG CAN I USE THE EM LOG?

Again, that depends on how much you drive and how you plan to store the data – the power is in your hands. Many of our customers file the old unit with their taxes and just get a new unit every year or two. Some customers download their data to their computer for storage and re-use the unit every year. Some even keep the data on the unit itself until its memory is full, and then replace the unit.

HOW LONG WILL THE DATA BE STORED?

Your driving is stored into the unit’s memory. So even if you are audited seven years later and the battery no longer works, you can still get the information from the unit by plugging it into your computer. This data can only be ruined the way any data can on a computer – magnet, water, coffee, dog bite – you get the idea.

WHAT IF I DON’T WANT THE IRS (OR ANYONE ELSE) TO BE ABLE TO SEE WHERE I DRIVE OUTSIDE OF WORK?

We understand that your personal life is just that – personal. In the set-up of the unit, make the selection to not track personal data. Now, when the reports are run, we will keep track of the total miles you drove personally, but not the time or locations.

HOW LONG IS THE WARRANTY?

You have 90 day money back guarantee – though we are sure you will find that the data is easily accessible and will not want to go back to the old way of tracking your miles. Our warranty is limited to replacing the product itself, not the data stored on the product, or any use of that data. Please see our “terms and conditions” in our shopping cart for our legal limitations.

WHAT IS THE CURRENT DEDUCTION RATE?

See the following page: FAQ on Tax deductions for your business.

WILL MY EMPLOYER BE SATISFIED WITH YOUR REPORTS IF I NEED TO TURN IN MILEAGE FOR REIMBURSEMENT?

The reports generated will show the beginning and end point of your trip, as well as the date and time. If that is the information your employer requests, then the answer should be YES – but please check with your employer as we do not know who they are.

ARE THERE OTHER PRODUCTS THAT CAN DO THIS?

Sure there are. But we don’t require monthly subscription fees. We ask for less input by you on a daily/trip basis. We store the information so that you can access it later. Which one is best – that is up to you to decide.

AREN’T THERE SMART PHONE APPS THAT CAN DO THIS?

Sort of. Your phone can track the data if you want to turn on the app every time you get in the car – which is hard to do if you are on a phone call and is easily forgotten about. We also know you won’t keep your phone forever, but the IRS can audit you for nearly that long. We try to make the solution easier and more convenient.

IS THIS AVAILABLE IN STORES?

Unfortunately, the EM Log is only available on the website. We will let you know if that changes in the future.

WHAT FORMS OF PAYMENT DO YOU TAKE?

Please check the Products page for current payment forms, but basically, we accept all major credit cards. Checks and money orders are accepted, but you will need to send it in and wait two weeks while they are processed before your order will be shipped.

WILL THIS PRODUCT WORK INTERNATIONALLY?

The product was built with the ability to track kilometers(KM) or miles. If the information listed previously satisfies your international jurisdiction, then it will absolutely work.

DOES THE UNIT HAVE DIFFERENT LANGUAGES AVAILABLE?

We are currently developing that function. When available, you will be able to download the firmware update from your computer